Privacy Policy

We collect the following categories of information:

• Information you provide: your name, work email, company, job title and the content of messages you send us, and the details you enter when registering a company account.
• Account and usage information: login activity, settings and the actions you take on the platform.
• Billing information: billing contact details and transaction records. Payment card details are handled directly by our third-party payment processors and are not stored on our servers.
• Device and technical information: IP address, browser type, device identifiers, pages visited and referring URLs, collected through cookies and similar technologies.

We use personal information to:

• provide, operate, secure and improve the Services;
• create and manage accounts and process payments, top-ups and wallet balances;
• respond to enquiries and send service-related communications;
• understand how the website is used, where you have consented to analytics cookies;
• detect and prevent fraud, abuse and security incidents; and
• comply with legal obligations and enforce our terms.

We use strictly necessary cookies to run the website. Analytics tools, such as Google Analytics and Google Tag Manager, are only loaded after you give consent through our cookie banner. You can change your choice at any time from the cookie preferences on the website.

We do not sell personal information. We share it only:

• with service providers that host, secure, analyse or process data on our behalf, including payment processors, under contractual confidentiality obligations;
• when required by law, regulation, legal process or a valid request from public authorities;
• to protect the rights, property and safety of Ployos, our users or others; and
• in connection with a merger, acquisition or sale of assets, subject to this Policy.

We and our service providers may process information in countries other than the one where you live. Where we do, we take reasonable steps to ensure it remains protected in line with this Policy.

We keep personal information for as long as needed to provide the Services and for the purposes described above, including to meet legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymise it.

We use reasonable technical and organisational measures to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, contact us using the details below. You may also have the right to complain to your local data protection authority.

The Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above and, where the changes are significant, take reasonable steps to let you know.